Active Incident

Updated a few seconds ago

This is Qualifio's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here. As always, if you are experiencing any issues with Qualifio, don't hesitate to get in touch with us at https://support.qualifio.com/hc/en-us/requests/new and we'll get back to you as soon as we can.
Loyalty accessOperational

Incident Status

Operational

Components

Manager, Player, Statistics, Global Statistics, Gate (Push/SSO), Minisites, Preview, Video converter, Website, XML feeds, Charts, Facebook Bridge Page, Memory, Support Platform, Loyalty - frontend, Loyalty - back-office, GDPR Toolbox

Locations

OVH


April 19, 2023 14:42 CEST
[Monitoring] The system is restored. Everything should be back as normal. We are monitoring the situation.

April 19, 2023 14:16 CEST
[Identified] You may experience some issue while accessing the loyalty backoffice. The team is investigating.
Campaigns unavailable Operational

Incident Status

Operational

Components

Manager, Player, Statistics, Global Statistics, Gate (Push/SSO), Minisites, Preview, Video converter, Website, XML feeds, Charts, Facebook Bridge Page, Memory, Support Platform, Loyalty - frontend, Loyalty - back-office, GDPR Toolbox

Locations

OVH


April 13, 2023 15:46 CEST
[Monitoring] We have had some configuration reversals between 2.38 pm and 3.30 pm (CEST). Concretely, if you have configured an integration, variable, tag, chart, advanced format or participation limits in that time frame, it may have been rolled back to its 2.38pm setup. Please let us know if you have any question on this and sorry for the inconvenience caused.

April 13, 2023 14:53 CEST
[Monitoring] The system is restored. The root cause was related to a crash of one of our database server. We are monitoring the situation.

April 13, 2023 14:38 CEST
[Investigating] An incident has started, impact on campaigns that can't be accessed. The team is on it. We'll update you asap via this ticket.

Manager




Operational

Player




Operational

Statistics




Operational

Global Statistics




Operational

Gate (Push/SSO)




Operational

Minisites




Operational

Preview




Operational

Video converter




Operational

Website




Operational

XML feeds




Operational

Charts




Operational

Facebook Bridge Page




Operational

Memory




Operational

Support Platform




Operational

Loyalty - frontend




Operational

Loyalty - back-office




Operational

GDPR Toolbox




Operational

External Services

Zendesk

2

Active Incidents

43

Days Since Last Incident

0

Incidents Last 7 Days